Cobie says Coinbase and Base eroded user trust through avoidable mistakes as Base App plans to focus on crypto-native users.
Coinbase and Base are facing renewed criticism after comments from Cobie, Coinbase’s trading product lead. He said user trust has been severely damaged by avoidable mistakes.
Wu Blockchain reported the exchange between Cobie and crypto KOL Rune. The discussion focused on how Base App plans to attract on-chain users.
Cobie said he recently took over Base App and Coinbase trading products. However, he said he is not responsible for the Base network.
The comments came after fresh complaints from Base users and community members. The debate now centers on trust, product direction, and crypto-native user needs.
Cobie Says Trust Has Been Damaged
Rune asked Cobie how Base App plans to bring back on-chain users. The question followed concerns that trust in the Base ecosystem had weakened. Cobie responded by separating his role from the Base network.
Cobie: Coinbase Has Long Been Distant From Crypto-Native Users
KOL Rune asked Coinbase trading product lead Cobie how the Base App plans to attract onchain users after trust in the Base ecosystem was damaged. Cobie replied that he took over the Base App and Coinbase trading… pic.twitter.com/G3hw3haha5
— Wu Blockchain (@WuBlockchain) July 18, 2026
He said he took over Base App and Coinbase trading products days ago. He also said he does not manage the Base chain itself. This distinction placed product work apart from network-level decisions.
Cobie said Coinbase has long been distant from crypto-native users. He added that Coinbase and Base have damaged trust through avoidable mistakes. He also included the latest incident among those errors.
Base Community Reaction Grows
A translated post from Hedda said Base users had again lost trust. The post referred to recent actions linked to Coinbase CEO Brian Armstrong’s profile picture. It claimed users believed the move could signal a change in Base direction.
Base 鏈又又再次失去我們的信任
就在 base Ceo Jesse 認錯退居幕後之後。Coinbase 的 Ceo Brian 突然把他的萬年頭像換成超人，還說這是很好的方法讓他去做某事
大家瞬間想到可能 Base 開竅了，知道要像 Robinhood 看齊，也願意再信一次， $Brian 這個幣拉到 3700 萬市值，當天 Base… pic.twitter.com/KPJ6k64R7s
— Hedda🐽 (@Rav_Hedda) July 18, 2026
According to the post, a token linked to the profile change reached $37 million in market value. It also claimed Base chain data rose by $100 million that day. The post said users were frustrated after the profile picture later changed back.
The same post said a large unofficial Chinese Base community changed its name in protest. The name change reflected growing anger among some community members. The claims added more pressure to the discussion around Base user trust.
Read also: Coinbase CEO Calls for AI Finance, Stablecoins, and Tokenized RWAs
Base App Faces Product Reset
Cobie said he plans to listen more closely to on-chain users. He also said products should match what these users actually want. That approach suggests a possible shift in Coinbase’s product strategy.
Crypto-native users often expect direct access, clear signals, and fast product changes. Many also react strongly when public actions affect market behavior. This makes communication important for Base App and Coinbase trading products.
For now, the trust issue remains central to Base’s next steps. Users will watch whether Coinbase changes how it builds and communicates. Cobie’s comments place on-chain user feedback at the center of that process.
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